Technology

We had a great time at Salesforce World Tour London earlier this year. It was a jam-packed day of innovation, inspiration, and...

The term Agility is not new. In an ever-changing era, the Agile concept has helped organizations understand that: Technology constantly defines and...

Since people first began exchanging goods and services, various payment methods have been used, beginning with transactions involving salt and precious metals...

I spend a lot of time running customer research and communicating what we’ve learned to stakeholder teams. A frequent challenge I see...

Today’s businesses run on software, whether they produce life-saving drugs, develop residential complexes, or manage a supply chain. The 2020 global pandemic...

The concept of ’emotional outcomes’ is one we use extensively in our customer experience management strategy and design work. Why? They help...