Where did graphic design come from? Is it an innate human ability? While some people claim that design began with the Industrial...

New technologies are reshaping every aspect of our lives, and the creative economy is no different. From music to design, technology is...

An essential part of your role as a researcher is to be able to communicate research findings effectively. This can become complicated...

The concept of ’emotional outcomes’ is one we use extensively in our customer experience management strategy and design work. Why? They help...

A while ago, a member of my client’s head office asked me to walk her through the process of creating a customer...

Not surprisingly, e-Learning has been becoming increasingly more popular during the past few years, and as a result, by 2025 is expected...