Transform your Salesforce Project Delivery Lifecycle with AI

August 15, 2023

As we continue to explore the endless possibilities of harnessing the power of Artificial Intelligence (AI), let’s discover how we’re using it to transform Salesforce project delivery.

 Implementing powerful AI capabilities are designed to create value in your business. Whether to drive better outcomes, elevate the customer experience, or optimize results, AI, in synergy with human expertise, will help companies to gain that competitive advantage. When we apply AI to transform the Salesforce project delivery lifecycle, it enables you to work smarter and accelerate the time to value while increasing the quality of your Salesforce implementation.

 Artificial intelligence may be the latest buzzword, but it is not new to Salesforce or Globant. Our Data & AI Studio launched in 2013 before Salesforce announced its commitment to developing its AI offering. Since, Salesforce launched its first AI-powered product Einstein and recently announced its newest, AI Cloud. Meanwhile, at Globant, we found several of our GlobantX products that utilize the power of AI, including Augoor, Navigate, MagnifAI, and GeneXus.

 Combining our expertise, let’s discover how AI can transform the various stages of your Salesforce project delivery journey. Whether you’re in the early stages of scoping your Salesforce solution, consolidating several businesses or systems, or planning enhancements to your ever-evolving instance, there is an AI solution to support you.

 AI-powered planning

Ready to embark on a transformation journey but need help figuring out where to start? This is where AI can be a real game-changer. Process mining and process intelligence can assist you in preparing and exploring the best approach for your project. Helping augment your planning efforts, it allows you to utilize project data, historical information, and available resources to create realistic timeframes and identify dependencies. Leveraging this level of insight, combined with human intelligence, allows you to analyze your entire system landscape and, in turn, prioritize the scenarios that will have the most significant impact on business to maximize ROI.

Artificial + human intelligence in delivery

Now you’ve got a plan and design in place; it’s time to enter the delivery phase. AI implementation should support human efforts and optimize project delivery. AI doesn’t replace people; it enhances our capabilities. 

Introducing tools like Robotic Process Automation (RPA) enables the automation of repetitive and time-consuming tasks, freeing up valuable time for human experts to focus on more strategic aspects of project delivery. AI incorporates natural language processing (NLP) capabilities, allowing it to analyze and understand unstructured data such as project documentation, emails, and customer feedback. This capability empowers project teams to extract meaningful information and identify sentiments, empowering them to make data-driven decisions.

Streamlining deployment with AI

When it comes to deploying your Salesforce project, whether it’s the first phase of the journey or the latest enhancement you are implementing, AI can support you on multiple levels. The practical components include completing visual end-to-end testing to ensure processes work as desired in production or create a perfect smoke-testing experience. Beyond AI can be a massive support for communication and collaboration. Chatbots are a great example, with AI powering them to assist with queries, provide project-related information, and offer self-service options, enhancing overall communication efficiency. Applying this to real-world scenarios, onboarding new team members, or even completing handovers at the end of a project becomes much more effective.

Futuring proofing with AI

As we all know, project delivery is not a one-time event; it’s a continuous process of evolution. We already know how AI can be applied throughout the project delivery process, but it can also help monitor the need for future growth. By tracking system performance, AI can help suggest how to optimize the user experience and identify areas in need of improvement. From there, the cycle continues, reigniting the project’s planning phase, where AI will support each step in the delivery lifecycle.

 We’re ready. Are you?

In this digital era, embracing AI’s potential is crucial for organizations and project professionals to stay ahead in a rapidly evolving landscape. By harnessing the power of the very best of human and artificial intelligence, we’re empowered to create highly efficient, data-driven endeavors. If you want to achieve faster project delivery, optimized resources, and informed decision-making, discover how Globant can help you utilize AI in your Salesforce project delivery.

 As a digital native and pioneer in artificial intelligence, process optimization, automation, and BPM, as well as our Salesforce expertise, Globant is here to help. Our combined expertise across our Salesforce, Data & AI, and Industry Reinvention Studios offer clients comprehensive tools, apps, accelerators, and capabilities to help them craft a customized solution and technology strategy based on their unique needs, existing investments, and future goals.

 Get in touch today to learn more about generative AI and what it means for your business.

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The Salesfore Studio helps organizations use and its technology partners' ecosystems to transform their businesses, drive their outcomes, and build customer loyalty and growth. Our clients create better experiences through our Salesforce Services and build augmented digital engagements for their customers, partners, and employees.