Leveraging the power of ServiceNow to evolve and enhance the enterprise asset management strategy
In the complex world of IT management, ensuring the security and integrity of assets lies in answering fundamental questions: How many devices are connected to our network? When were they last updated? Have they been patched to protect against the latest cyber threats? Are they properly configured? Are there any blacklisted software or hardware items that pose a threat to our security?
Answering these questions may be simple enough for relatively small companies. However, for enterprise organizations that manage tens or even hundreds of thousands of devices, asset mismanagement can be incredibly complex and have significant business consequences. This article explores three major reasons companies need to adapt and strengthen their enterprise IT asset management strategy, tool set, and core capabilities. We also analyze how leveraging a platform like ServiceNow can help teams control costs, maintain security, improve productivity, and so much more.
3 reasons why your enterprise IT asset management strategy needs an update (and how Globant and ServiceNow can help)
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The remote work trend has dramatically increased the complexity of the IT environment.
One way that the COVID-19 pandemic irrevocably changed the world is by accelerating the shift to remote work. With many companies now supporting full-time work-from-anywhere employees or hybrid roles, employees often use their devices and networks to conduct business activities.
For IT leaders, the remote work model introduces incredible complexity in tracking and managing devices, maintaining proper configurations and updates, and ensuring their functionality and security. With any device potentially serving as a window to a cyberattack, it’s more important than ever for teams to have complete visibility of all devices and the ability to service those assets on demand.
Leveraging a platform like ServiceNow, which connects all endpoints in a centralized location, is a requirement for most enterprise IT organizations.
Personal devices hold potentially sensitive information.
Once upon a time, when work was done in a traditional office, security mechanisms protected sensitive company information, such as IP, sales leads, customer data, and financial records. But as work becomes more mobile, a misplaced or stolen device can easily fall into the wrong hands.
Take a moment and consider what information may be stored in your email, on an application, or on the device itself: Do you have files related to a sales pipeline or deals? Salary information for employees? Revenue targets? Saved passwords and account credentials? Any of that information could be of potential use to hackers and cybercriminals.
It’s not enough to service devices on-site in the modern digital landscape. It’s also critical to remotely deactivate a device and wipe it clean of any personal or company data if lost or stolen.
Asset inventory is a significant CapEx budget item.
How many devices does your organization own? How many are in use? Does one location have an excess of devices that could be used by another? How much money does the company have tied up in excess inventory that could be used elsewhere by the IT team?
These questions can be more difficult for enterprise organizations to answer than one might think. That is precisely why an outdated or manual asset inventory system consumes resources and budget.
For example, transferring ownership of a device or managing its end-of-life often requires manual processes and tedious updates to spreadsheets or other tracking documents. Similarly, signing over ownership of a group of devices from one office to another usually requires an IT team member to process each asset individually.
A modern asset management tool like ServiceNow should help IT teams optimize resources through automation, single-click batch processing, real-time visibility, and other digital features.
What to look for in a modern IT asset management solution
Times have changed, and so should your asset management solution. Here, we offer a checklist of capabilities that every modern asset management system should support:
- Oversee hardware, software, and cloud technology health and lifecycle via a single, real-time dashboard
- Support employee service requests via an interactive mobile app
- Track and manage asset procurement and provide recommendations and actionable insights on open requests, purchase orders, pending transfer orders, and other key activities.
- Accurately source assets from the entire asset inventory and easily make asset transfers, including bulk transfers
- Optimize inventory to improve asset utilization and service delivery
- Prove accuracy with scheduled and on-demand audits
- Reduce underutilized assets, plan for asset refreshes, and optimize purchases with insight into asset lifecycle dates
- Manage asset warranties
Revolutionize enterprise IT asset management with ServiceNow and Globant
Globant helps implement a robust ServiceNow enterprise IT asset management solution that enables organizations to track, manage, and optimize all aspects of their enterprise asset management function. Built on the world-class ServiceNow platform, it allows IT organizations to maximize the value of their existing technology investments while also driving efficiency, productivity, security, and cost savings across the business.
With Globant’s implementation of a ServiceNow enterprise IT asset management solution, organizations can:
- Connect the enterprise via a single platform
- Automate the IT lifecycle
- Reduce cost and risk through enhanced visibility and remote access capabilities.
Want to learn more about modernizing your IT asset management strategy and solution? Contact our ServiceNow Studio leads today to learn more and discover our full range of supporting ServiceNow and IT transformation services and capabilities.
