Human Resources, while key to any organization, is also a complex department: It’s responsible for dealing with all aspects of the team. The evolution of companies and the increasing adoption of smart technologies have changed the priorities of HR leaders, ranging from internal mobility and career management to organizational culture.
One of the main issues revolves around technology adoption, as HR leaders must adapt to an ever-changing environment: 76% of them believe they’ll fall behind in organizational success if they don’t adopt and implement generative AI in the next 12 to 24 months.
In this context, AI Agents are one of the most promising solutions to address this challenge. By integrating AI tools, HR departments can optimize processes such as managing employee inquiries, onboarding new workers and automating repetitive tasks. At Globant, our Human Resources AI Agent frees up time for the team to focus on what really matters, such as talent development strategies, wellness and culture, generating a sense of trust and long-term retention.
A new colleague who manages all the team’s queries
The Human Resources Agent comes in the form of People Chat, an AI that can connect to Slack and handle all the department’s requirements. Employees can ask the Agent about vacation days, reimbursements, leaves of absence, and more, just as if they were talking to an HR colleague. In addition to saving time for both the team and employees, this creates certainty about the implementation of AI to increase productivity.
As an AI Agent, the Human Resources Agent learns over time. This means that it gets better as employees interact with it. In addition, since it’s built with Natural Language Processing (NLP) powered by AI and Machine Learning (ML), it understands what employees need. It reads documents, analyzes information, and gives accurate answers. The time it takes to address the department’s queries makes up for the demand to improve the employee experience and drive human-centered work design, aspects that HR leaders are considering when choosing which technologies to adopt.
The results speak for themselves: The Human Resources Agent has a 40% faster response time to queries and a 50% higher satisfaction rate with HR services. This not only means greater efficiency, but also a new level of satisfied employees and, in the long term, an increased connection to the company’s culture, which fosters a sense of belonging and purpose.
The future of AI in Human Resources
As businesses have new and accelerating requirements, HR must strike a balance between delivering business benefits and optimizing costs. According to Gartner, 89% of HR leaders plan to increase or maintain technology budgets in this area, making it the top area of investment for the third consecutive year. AI is a crucial part of this revolution, redefining the way organizations manage their human resources.
At Globant, we’re bringing AI to different business areas such as Human Resources and transforming obsolete processes into new opportunities for innovation. Our AI Agents combine advanced technology with human expertise to empower our clients to lead the future of work.
Want to know more? Find out how the Human Resources Agent can transform your company here.
