Fiserv (NYSE: FI), a global leader in payments and financial technology, has partnered with Globant since 2018 to drive agile transformation and develop digital solutions. Focusing on agility in implementing cutting-edge technology and providing flexible, tailored solutions across the entire payment chain, Fiserv found in Globant an excellent partner to promote a culture of agile delivery and value for its business.
Navigating Change with Agility
Fiserv recognized the need to develop new digital products and services at an accelerated pace to stay ahead in a constantly changing market. The company faced the challenge of transitioning to agile methodologies, as it was crucial to adopt a more efficient strategy that allowed project delivery without compromising security and legal compliance.
“Understanding that in a world that moves faster than ever, we need agility and efficiency to help our clients offer solutions that adapt to how people live and work today. Speed and constant innovation in highly complex projects were our challenges, and we needed committed partners who already had knowledge of our culture and our level of demand and security in Brazil.” – Gilberto Rodrigues, Director of Technology Operations for Latin America at Fiserv.
Challenge
Aware of the importance of an agile approach to achieving their goals, Fiserv sought a reliable and specialized partner in this methodology for software development, scaling their products and services. Initially, there were two challenges:
- The development of a mobile application for real-time sales and cash flow management for Fiserv’s customers, used by Bin, their own acquiring brand (Bin Management App), as well as by azulzinha (azulzinha App), and their strategic alliances (Sicredi Management App and Bancoob Management App).
- A solution for online accreditation for Bin’s acquiring franchisees to register their customers.
After witnessing the initial success and on-time deliveries of these projects, the company took a strategic step by implementing this methodology across its entire Products and Technology division. This expansion highlighted the company’s recognition of the many advantages that the agile approach brings and its dedication to improving efficiency and speed in projects throughout the country.
“We saw the agile methodology as an opportunity to improve our processes and demonstrate value to our customers. In addition to supporting us internally, Globant used the methodology in prototyping credit card management in a competitive process for a major player in the retail industry. Tangibilizing this initiative was important in winning that negotiation.” – Gilberto Rodrigues, Director of Technology Operations for Latin America at Fiserv.
Agile Transformation
With over 21 years of experience, Globant spearheaded the agile transformation model using Pods. These Squads focused on adopting the methodology, empowering internal teams, and providing highly skilled professionals ready to tackle challenges head-on. Initially, five Pods were formed for different areas, complemented by a shared Pod comprising an Agile Coach, Architect, and UI/UX experts. With ongoing production support, Globant played a role throughout the entire product lifecycle, from conception to final delivery.
Fiserv embarked on a transition journey, training its team and restructuring internal processes. Implementing agile methodologies resulted in shorter project cycles, enabling swift responses to market changes and requirements. This newfound confidence and autonomy empowered Fiserv to operate independently within the agile paradigm, setting an example for other units within the Latin American group.
Fiserv and Globant’s Growing Partnership
Building upon the positive outcomes, the partnership between Fiserv and Globant expanded geographically and encompassed other business units, including Software Express, which Fiserv acquired in Brazil in 2019, and various operations across Latin America. Presently, more than 30 squads are dedicated to special projects, exemplifying the exceptional services offered and reinforcing the strength of the partnership.
“The differential of Globant lies in training its employees with an immersion that values the Fiserv culture and all the rigorous requirements of our security policies. Much of our partnership has been ongoing since 2018 because Globant employees arrive ready to work at Fiserv, with attention to IT processes. This helps us ensure a shorter learning curve, respecting all our standards and compliance.”
– Gilberto Rodrigues, Director of Technology Operations for Latin America at Fiserv.
Results
Throughout this partnership, several successful projects deserve recognition across Latin America. Here are some notable numbers:
- Fiserv Online is a tool for Bin’s acquiring franchisees to register new customers. It has the potential to reach up to 25,000 accreditations per month.
- The Management App, has reached peaks of up to 5,000 simultaneous accesses.
- Gpag, an app that centralizes all business financial transactions in one application, allowing users to manage all receivables at their fingertips.
- Development of a more modern front-end for FirstVision in Latin America, providing customers with productivity gains in front-office operations for credit cards.
- Development and maintenance of APIs for prepaid products of one of the major convenience store chains in Mexico, processing an average of 2 billion transactions annually.
- Production and support for a new European version of the Merchant Portal, serving Brazil and North Latin America.
- Development of a basic Mobile Banking application that will be offered complementary to SignatureCore through Globant’s US branch.
In some of the listed projects, Globant quickly assembled a team of experts to enable product development and met specific client requirements in less than 60 days. The partnership has gained global recognition, with the methodology adopted in Brazil becoming a reference for other countries in Latin America and Europe.
About Fiserv
Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve the best results through a commitment to innovation and excellence in areas such as account processing and digital banking solutions, card processing and network services, payments, e-commerce, acquiring, and business processing, as well as the cloud-based Clover® point-of-sale solution. Fiserv is a member of the S&P 500® Index and one of Fortune® World’s Most Admired Companies™. Visit fiserv.com.br and follow on social media for more information and the latest company news.
