How artificial intelligence is reinventing the way we learn

Artificial intelligence (AI) is changing how we live in many ways. Efficiency is improving in many industries, such as manufacturing, logistics, and financial services. It is also helping to improve healthcare by enabling the analysis of large amounts of data and earlier diagnosis of diseases or by enabling greater automation at home and work.

How we consume information or learn is familiar to this. Since the advent of the Internet and search engines, the way we find and process information has changed. And that was increased with the implementation of artificial intelligence in these engines. For example, AI-based recommender systems are helping users discover content that interests them.

There is also the appearance of tools that generate content with AI in audio, image, or text format, where users can consume information in a much more personalized, interactive, and friendly way.  

The old debate about how the educational system adapts to the changes starts over. The traditional educational system focused on memorizing information, which was very useful when finding information took a long time and a lot of work. Now, with tools like chatbots, where I can find out the answer to complex questions in a way quick and straightforward, memorizing doesn’t make much sense anymore. So much so that, for example, during January of this year, schools in New York prohibited using chatGPT  since “students could cheat on assignments or assessments.”

Another of the challenges that this new paradigm brings is that of data literacy. Nowadays, we are constantly exposed to artificial intelligence engines. Why do we need to understand how they work or what we told them? Data literacy allows people to make informed decisions and use data ethically and responsibly. In this context, it becomes increasingly crucial to know how it works to understand if the answer is correct or presents biases. 

All of these challenges are present for those in decision-making positions. That is why it is necessary to have agile leaders with a high capacity for adaptation, where rethinking and re-adapting are increasingly common. For this, organizations must have leaders capable of inspiring and promoting learning, specific and relevant knowledge for the established objectives, and that accompany the company in its development or growth phases.

Many challenges could continue to be listed, but this type of technology brings many more opportunities. 

Using these tools to teach allows for more interactive, immersive, and personalized instances so that everyone can take ownership of the information and create new knowledge. In addition, they enable people to focus on the purpose and objective to continue looking for different solutions to the significant problems of humanity.

Adopting these types of tools in education is a fact, and there is only one question: how to use them to enhance people’s learning experiences and skills?

We dedicate ourselves to developing technology to learn from the Diversity, Equity & Inclusion areas of Globant. Our focus is on strengthening the existing knowledge in the company and the community based on exponential technologies such as artificial intelligence.

During 2022, we developed a search and recommendation engine to customize Globers experience on our Learning Management System, Campus Globant University. We also created another AI function to boost learning experiences one by one. We discovered that the Globers find one-on-one meetings as one of the most effective learning formats and that 50% of them need to learn from expert people within the company about the issues that interest them.

We also found that 87% of Globers are willing to spend more than an hour weekly in one-on-one meetings to learn and teach. This knowledge about the learning needs and expectations of Globers, combined with technology, gave rise to a new tool: Learning Match, an artificial intelligence engine that, based on users’ historical data on what they want to teach and learn, recommends -“matches”- with other people in the company to facilitate one-on-one meetings and foster a learning community.

These are just a few examples of how we can use technology to enhance learning experiences, foster creativity, and reinvent industry and humanity.

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Diversity, equity and inclusion are key to our business. Technology requires us to innovate constantly, and we can only achieve this if we bring together different points of view. Some of the areas we are working on include focusing on improving gender equality in our industry, inclusive hiring practices, and helping people to achieve a work-life balance.